Frequently Asked Questions
What airlines serve the Shenandoah Valley Airport?
United Airlines, in partnership with SkyWest Airlines, operates daily flights in and out of Shenandoah Valley Airport (SHD). SHD offers the Valley convenient access to United’s global network of flights through two major hubs – Washington Dulles (IAD) and Chicago O’Hare (ORD). All flights to/from the Shenandoah Valley Airport (SHD) can be booked at United.com from the beginning to the final destination in one simple transaction. You can also contact our staff at (540) 234-8304 x2 for complimentary booking assistance.
What are the COVID-19 safety precautions in place at Shenandoah Valley Airport?
At Shenandoah Valley Airport, the health and safety of our passengers, staff members, and our community remain of the utmost importance. We have the following safety precautions in place to ensure that you can fly at SHD with confidence: required face coverings for all passengers and personnel, enhanced cleaning procedures, floor markers, and signage to enforce social distancing, protective shields, and more.
For the full list of our COVID-19 safety precautions, please visit our COVID-19 Information page.
Are face coverings required at SHD?
Yes, all passengers (over the age of two) and staff at Shenandoah Valley Airport are required to wear face coverings at all times both in the airport and aboard the aircraft. This is in line with the Center for Disease Control (CDC) guidelines. View all of our COVID-19 safety precautions on our COVID-19 Information page.
How much does it cost to park at SHD?
Parking at Shenandoah Valley Airport is absolutely free for all patrons of the airport! Whether your car is parked here for one night or two months, it’s always complimentary. If your travels will be longer than 30 days, please fill out the Extended Vehicle Parking form to notify our Public Safety Department:
Is someone at the airport available to assist me in researching and booking flights to/from SHD?
Absolutely! Our Fare Specialists are available during regular business hours to help airline customers find and book the best flights at the lowest possible price. Call our Fare Specialists at (540) 234-8304 x2 for this complimentary service.
For our General Aviation clients, we offer additional concierge services to assist with hotel booking, rental cars, catering, and other accommodations; contact us at (540) 234-8304 x1.
How far in advance do I need to arrive before my flight?
Both United Airlines and TSA recommend that you arrive at Shenandoah Valley Airport one hour before your scheduled boarding time.
On your return trip back to SHD, you will typically want to arrive at least two hours before your scheduled boarding time.
What am I allowed to bring on the plane?
Transportation Security Administration officers at SHD follow national safety protocols to maintain the highest levels of security. TSA is constantly updating its travel guidelines and restrictions. To get the most current information, please visit the TSA Travel Website directly, including their “What can I bring?” page. Or you can reach them on Facebook or Twitter to ask questions to a live agent.
What are SHD’s operating hours?
The airport is open 24/7, 365 days a year! Our staff is ready to assist you around the clock.
However, tenant businesses on the field have their own operating hours. Please check with them directly for the most up-to-date information.
Still have questions?