Frequently Asked Questions
What airlines serve the Shenandoah Valley Airport?
Contour Airlines, a partner of American Airlines, operates daily flights from Shenandoah Valley Airport (SHD) to Charlotte Douglas International Airport. Travelers can purchase combined tickets on both airlines under a single itinerary and baggage will be seamlessly transferred at the hub all the way to your final destination. Flights can be booked at contourairlines.com or aa.com. You can also contact our staff at (540) 234-8304 x2 for complimentary booking assistance.
Are face coverings required at SHD?
No. Per the latest Center for Disease Control (CDC) guidelines, masks are no longer required for public transportation.
How much does it cost to park at SHD?
Parking at Shenandoah Valley Airport is absolutely free for all patrons of the airport! Whether your car is parked here for one night or two months, it’s always complimentary. If your travels will be longer than 30 days, please fill out the Extended Vehicle Parking form to notify our Public Safety Department:
Is someone at the airport available to assist me in researching and booking flights to/from SHD?
Absolutely! Our Fare Specialists are available during regular business hours to help airline customers find and book the best flights at the lowest possible price. Call our Fare Specialists at (540) 234-8304 x2 for this complimentary service.
For our General Aviation clients, we offer additional concierge services to assist with hotel booking, rental cars, catering, and other accommodations; contact us at (540) 234-8304 x1.
How far in advance do I need to arrive before my flight?
Both Contour Airlines and TSA recommend that you arrive at Shenandoah Valley Airport one hour before your scheduled boarding time.
On your return trip back to SHD, you will typically want to arrive at least two hours before your scheduled boarding time.
What am I allowed to bring on the plane?
Transportation Security Administration officers at SHD follow national safety protocols to maintain the highest levels of security. TSA is constantly updating its travel guidelines and restrictions. To get the most current information, please visit the TSA Travel Website directly, including their “What can I bring?” page. Or you can reach them on Facebook or Twitter to ask questions to a live agent.
What are SHD’s operating hours?
The airport is open 24/7, 365 days a year! Our staff is ready to assist you around the clock.
However, tenant businesses on the field have their own operating hours. Please check with them directly for the most up-to-date information.
Still have questions?